RETURNS AND EXCHANGES

TERMS AND CONDITIONS 
If you’d like to request for an exchange or refund, please submit a request via email to returns@12thavenue.co.za within 2 days of receiving the item(s).
The returned item(s) must be sent back in their original packaging together with all the materials received with the items (dust bags, covers etc.) and should have a copy of the invoice inside.
The item(s) must be unharmed, unwashed, not worn or altered.
The packaging must not be used as the external parcel for the shipment.
If the item(s) do not fit these requirements, it will be sent back to the customer at his/her expense.
We reserve the right, at our sole discretion, to determine if returned merchandise is in sale-able condition. Size or color exchanges will only be issued if requested sizes and colors are in stock.
In case customer requests the refund of the item(s) returned, the refund will be issued after the parcel is returned to our warehouse and only after the quality check on the item(s).
Orders paid by credit card will be refunded to the original card used during checkout. All sales are final on all sale items.
Shipping costs are non-refundable.