Once your order has been placed, you will receive an email acknowledging the details of your order. This email is not an acceptance of your order, just a confirmation that we have received it. Your order should be delivered to your door within 1-3 working days. (Shipping times may increase during holidays and other peak seasons).
The Delivery Date is only an approximate and the time for delivery shall not be of the essence unless previously agreed by the Seller. An order tracking code will be sent to you via e-mail which can be used on to track your order.
Please note that the order tracking code will only be affective once your order has been collected from us by the courier company.
If the package cannot be delivered to the given shipping address due to causes ascribable to the absent co-operation of the customer (wrong or incorrect phone number, wrong or incorrect shipping address, absent receiver) or if the customer refuses to collect the package, the package will be returned to the sender (12th avenue) at the customers expense. The expense includes shipping costs that the package may have incurred; this amount will be deducted from the total of the order to be refunded.
12th Avenue is unable to ship to P.O Boxes.
12th Avenue is unable to combine separate orders into a single shipment.
12th Avenue is unable to change any shipping addresses.